Terms of Service.

Completing checkout creates a service request. It is not a confirmed appointment. Express Detail is a monthly subscription (about every 2 weeks); Full Detail is billed every 3 months; Ceramic Coating is a one-time service at the posted price for standard sedans and coupes. Palo Auto confirms the service address, vehicle, scope of work, and appointment window with you before any work begins. Payment confirms a service request, and for subscription services, your ongoing authorization to bill each cycle until you cancel.

Before service, please disclose any pre-existing damage, aftermarket finishes such as wraps, tint, or repainted panels, known defects, access restrictions, and any other vehicle or site conditions that could affect the work. Accurate information helps us do the job safely and well.

Palo Auto may arrange services through independent service providers rather than performing all work itself.

Please report any concerns about your service to Palo Auto promptly so we can look into them.

To the extent permitted by law, Palo Auto does not accept responsibility for indirect or consequential loss. Nothing in these terms limits any responsibility that cannot legally be limited.