Cancellation Policy.

Express Detail is a monthly subscription (about every 2 weeks); Full Detail is billed every 3 months. You may cancel your subscription anytime before the next billing cycle. No refunds are provided for partial billing periods already paid. Ceramic Coating is a one-time service at the posted price for standard sedans and coupes and is not a subscription.

You can cancel your service request or ask for a change without a fee at any time before Palo Auto confirms your appointment.

If you need to cancel or reschedule a confirmed appointment, please notify Palo Auto as early as possible. Any late-cancellation or missed-access fee will be disclosed to you before it is charged.

If service cannot proceed because access to the vehicle or site is unavailable, or because conditions are unsafe or unlawful, Palo Auto will contact you about next steps.